Frequently Asked Questions

General Questions

What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most unused items in their original condition within 90 days of delivery for a full refund of the purchase price, less the original shipping and handling charges. Personalized items and custom prints are final sale and cannot be returned. Please note that a restocking fee may apply for certain items.

How do I place an order?
To place an order, simply browse our collections and add your desired items to the shopping cart. When you are ready to complete your purchase, proceed to checkout and enter your shipping and payment information. You will receive an order confirmation once your purchase is complete.

How can I check the status of my order?
Once your order has shipped, you will receive a shipping confirmation message that includes a tracking number and a link to track your package. You can also check your order status by logging into your account.

Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please note that customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.

Shipping & Handling

What are the shipping options and costs?
We offer several shipping options, including standard and expedited services. Shipping costs are calculated based on the weight of your order, the delivery destination, and the shipping method you select. The exact cost will be displayed at checkout before you finalize your purchase.

How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen. Standard shipping within the United States typically takes 3-7 business days after your order has been processed. International orders and orders placed during high-volume periods may experience longer processing and delivery times.

Can I change my shipping address after I have placed an order?
We can only ship your order to the address provided during checkout. Please ensure your shipping information is accurate. If you need to change your address after placing an order, please contact us immediately. We will try to accommodate your request if your order has not yet been processed for shipment.

Returns & Exchanges

How do I return an item?
To initiate a return, please start the process through your account or by contacting us. Most items must be returned within 90 days of delivery. Items must be unused and in their original packaging. Please include all original documentation, such as packing slips and certificates of authenticity.

When will I receive my refund?
Refunds are processed within 10 business days after we receive your returned item. The refund will be credited to your original method of payment. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain items.

What if my item is damaged or defective?
We take great care in packaging your items to ensure they arrive safely. If your order arrives damaged or is defective, please contact us immediately. We will arrange for a replacement or refund upon receipt and inspection of the damaged item.

Product Information

How do I care for my product?
Care instructions vary by product. Please refer to the specific care information included with your item or provided on the product description page on our website.

Are the colors of the products accurate?
We make every effort to display the colors of our products as accurately as possible. However, due to differences in individual computer monitors, we cannot guarantee that the color you see on your screen will perfectly match the product you receive.

Do you offer gift wrapping?
Yes, we offer gift wrapping services for most items. You can select this option during the checkout process. A gift message can also be included.

Payment & Pricing

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal.

Is my payment information secure?
Yes, we use industry-standard encryption technology to ensure that your payment information is processed securely. We do not store your full credit card details on our servers.

Will I be charged sales tax?
Sales tax is applied to orders shipped to destinations where it is required by law. The applicable amount will be calculated and displayed during the checkout process.

Other Questions

How can I get assistance if my question isn’t answered here?
For further assistance, please reach out to our support team through our website. We are happy to help with any additional questions you may have.